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70 Corporate Hills Dr.
Suite
101
St. Charles, MO 63301
(800) 200-7257
Toll-Free Fax
(866) 608-0600
ltinfo@ltcam.com
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Lutheran Trust is dedicated to providing quality service and
products  to
church organizations. Operations began in Missouri in 1989 and have since expanded
throughout the entire continental United States. We offer insurance products to Lutheran
churches and church organizations, including, but not limited to, long-term care facilities,
day care centers, schools and social service organizations.
These organizations face unique loss exposures and we continue to work
with our carriers to improve their products and keep them innovative
and flexible. When losses occur, we work closely with your claims adjuster
to help solve and prevent any unforeseen problems in the settlement
process. It is important to us that in a claim situation, settlement
is smooth and expeditious.
"We insure the Church, the Steeple, the Pastor and the People”®
is our motto. We think you will find our level of commitment to providing
our customers with the best possible insurance products and services
to be second to none.
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Management |
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Kermit Starnes - President
Kermit has over 30 years of experience in commercial and personal lines
insurance. He was the Regional Marketing Vice President of Safeco Insurance
Companies prior to forming Lutheran Trust. He has worked extensively
with churches, parochial schools, and colleges across the United States
to provide them with the best coverages available. Kermit’s formal
education includes a Bachelor of Science in Marketing and a Masters
of Business Administration as well as numerous continuing education
opportunities within the insurance industry as both a participant and
an instructor.
His
commitment to the well being of the Christian community is shown in
his involvement with local churches and parochial schools through the
organizing and sponsoring of various fundraising activities.
Kim Fielder - Commercial Lines Manager
Kim has over 20 years of experience in commercial lines insurance.
She obtained her Bachelor of Arts in Business Administration degree
from Lindenwood University and the Chartered Property and Casualty Underwriter
(CPCU) from the Insurance Institute of America. She has obtained her
Certified Insurance Counselor (CIC) designation, as well. Kim has an
exceptional knowledge of the insurance products available in the marketplace
and the insurance exposures faced by commercial entities. She is continually
striving to keep current and provide each insured with the coverages
and products that best meet their needs.
Christy Kessler - Commercial Lines Assistant Manager
Christy obtained her Bachelor of Arts in Speech Communication from Southeast
Missouri State University in 1991 and a Masters in Business Administration
from Lindenwood University in 1998. She has been with the agency since
September 1991, and is experienced in both personal and commercial lines
of insurance. Christy has an exceptional knowledge of the insurance exposures
churches face today, and she strives to keep abreast of the coverages available
to best meet customer needs. Her responsibilities include managing the Church
Marketing and Policy Services departments, and she holds the CPCU, CIC and CISR designations.
Dave Lehmann - Commercial Sales Manager
Dave graduated from the University of Missouri, Columbia in 1991 with
a Bachelor of Science in Education and earned his Masters in Business
Administration from Lindenwood University in 1998. He started with the
agency in November 1991. Licensed in property and casualty and life
and health lines of insurance, he has an excellent working knowledge
of the insurance exposures faced by churches in today’s litigious
society.
Beth Raso - Office Manager
Beth has been with the agency since 1994 when she was hired as the assistant
to the vice president. She is a graduate of Lindenwood University with
a Bachelor of Arts in History and Education. Her responsibilities include:
clerical staff supervision, corporate training, human resources, direct
mail, meetings/events, travel planning, and assisting the sales and
customer service teams. She holds a Property and Casualty license and
a CISR designation.
Kip Starnes - Commercial Sales Manager
Kip joined the agency in June 1991. He completed his undergraduate studies
at the University of Missouri, St. Louis. He later earned his Masters
in Business Administration from Lindenwood University in 1998. Holding
licenses in both property and casualty and life and health lines of
insurance, Kip has an exceptional knowledge of the products available
for churches and works diligently towards providing each insured with
the coverages to best meet their individual needs.
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Sales |
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Mark Archibald - Commercial Risk Management Specialist
Illinois Representative
Mark joined the agency in the fall of 2007. A graduate of the University
of Missouri - Columbia with a degree in Speech Communication, he has
had an extensive career serving customers in consumer product sales
and retail operations. Having held many leadership positions within his
church, he has a keen understanding of the insurance needs of today's churches.
Michele Canchola - Commercial Risk Management Specialist
Illinois and Indiana Representative
Michele joined the agency in February 2001. She graduated from Eastern
Washington University with a Bachelor of Arts in Business Administration.
Michele has been in the insurance business since 1984 and has attained
the following industry designations: Associate-Insurance Agency Administration
(AIAA), Associate-Customer Service (ACS), Certified Insurance Service
Representative (CISR) and Fellow-Life Management Institute (FLMI).
Lorri Cowger - Commercial Risk Management Specialist
Colorado, Kansas, Missouri Rep. and states not indicated elsewhere
Lorri joined the agency in August 1993. She is a graduate of the University
of Missouri-Columbia with a Bachelor of Science in Psychology and
earned an M.B.A. from Lindenwood University in 1998. She is licensed
in both property and casualty and life and health lines of insurance
and has also obtained her Certified Insurance Counselor (CIC) designation.
Maintaining a current knowledge of liability issues that face church
organizations, she has extensive coverage knowledge in several states.
Bill Deyke - Commercial Risk Management Specialist
Nebraska and South Dakota Representative
Bill joined the agency in 1998. He is a graduate of the University
of Nebraska at Lincoln with a Bachelor of Science in Business Administration.
Licensed in property and casualty and life and health lines of insurance,
he has an excellent understanding of the insurance challenges that
face today’s congregations. His commitment to the Christian
community is revealed through volunteered time and effort with various
boards and youth organizations in his area.
Brent Finseth - Commercial Risk Management Specialist
Northern Minnesota and North Dakota Representative
Brent joined the agency in April 2005 and brings an eager-to-serve
attitude to the company. He currently serves 12 counties in Northwest
Minnesota and the entire state of North Dakota. Brent received his
Bachelor of Science in Mass Communication from Bemidji State University
in the spring of 2005. He is currently licensed in property and casualty
as well as life and health lines of insurance. Brent's background
and training have prepared him to meet and serve the insurance needs
of his churches and other organizations.
Warren Finseth - Commercial Risk Management Specialist
Minnesota Representative
Warren joined the agency in January, 1999 and brought with him over
23 years of successful sales and service experience. Warren currently
services a 27 county area in Central, Northern, and Eastern Minnesota,
including the St. Paul area. He received his Bachelor of Science in
Psychology from Bemidji State University in 1994 and is licensed in
property and casualty as well as life and health lines of insurance.
Warren has an excellent working knowledge of the insurance needs faced
by organizations in today's litigious society and works with those
organizations to find ways to best cover those risks.
Diane Gibson - Commercial Risk Management Specialist
Virginia and West Virginia Representative
Diane joined the agency in September 2007 bringing with her 11 years
of Property and Casualty experience. She is a graduate of Virginia
Commonwealth University with a Bachelor of Science degree in Mass
Communications. Licensed in Property and Casualty lines of insurance
and active in many ministry areas within her church, she understands
the importance of diverse and dynamic ministries and works with each
church to meet their unique insurance needs.
Dave Hotopp - Commercial Risk Management Specialist
Michigan Representative
Dave joined the agency in the summer of 2006. He graduated with a
Bachelor of Arts in Psychology from Biola University, an M.Div from
Talbot Theological Seminary, and is licensed in property and casualty
insurance. Dave has over 20 years of full time, senior level pastoral
experience in both small and large church ministry. This experience
has given Dave special insight into the issues facing churches today.
He also brings significant expertise and understanding in Risk Management
as he assisted churches of all sizes in developing comprehensive Risk
Management programs while serving in the ministry.
Brian McCormick - Commercial Risk Management Specialist
Minnesota Representative
Brian joined the agency in March 1996. He is licensed in property
and casualty and life and health, and represents the agency in Central
and Southern Minnesota, including Minneapolis. Brian is extensive
in his involvement with those churches he works with to ensure they
understand the importance of being properly insured. Brian is a 1992
graduate of Luther College with a Bachelor of Arts in Education and
currently holds the Certified Insurance counselor (CIC) designation.
Ron McFadden - Commercial Risk Management Specialist
Michigan Representative
Ron joined the agency in September of 2007. He is licensed in property
and casualty and represents the agency in southwestern and southeastern
Michigan. He proudly served in the United States Armed Services and
brings 17 years of extensive sales experience to the agency. He is
active in his church with the music ministry and understands the
exposures and risks that churches face in today's litigious society.
Ron has a passion to serve and protect and looks forward to working
with churches to ensure that they are properly protected.
Keith Mueller - Commercial Risk Management Specialist
Michigan Representative
Keith graduated from Valparaiso University in Indiana, in 1990 with
a Bachelor of Science in Education. He started with the agency in
June of 1990. Keith is licensed in both property and casualty and
life and health lines of insurance. He holds the Certified Professional
Service Representative (CPSR) designation, the Certified Insurance
Service Representative (CISR) designation and the Certified Insurance
Counselor (CIC) designation. Keith manages the Michigan office and
is well educated in providing extensive protection in all areas of
insurance.
Matt Pahde - Commercial Risk Management Specialist
Illinois and Missouri Representative and states not indicated
elsewhere
Matt joined the agency in December 1997. He is a graduate of Maryville
University, St. Louis with a Bachelor of Arts in Communications. Licensed
in property and casualty and life and health lines of insurance, Matt has an
excellent knowledge of the insurance challenges that face today's congregations
and works to provide each with coverage that are specific to their needs.
Matt also holds the respected Certified Insurance Counselor (CIC) designation
and maintains the knowledge to adjust to an ever-changing insurance industry.
Joel Richmond - Commercial Risk Management Specialist
Wisconsin Representative
Joel joined the agency in July 1996. He holds degrees in Electronic
Engineering and Business Administration, as well as licenses in property
and casualty and life and health and he holds a Certified Insurance
Service Representative (CISR) designation. His working knowledge of
the insurance exposures faced by congregations and their churches
is an asset to the agency. Joel is also active in a number of professional
associations at both the church and community level.
Paula Sabo - Commercial Risk Management Specialist
Florida, Georgia, North Carolina and South Carolina Representative
Paula joined the agency in December 1997. Licensed in property and
casualty and life and health, she brought with her over 13 years of
extensive knowledge of insurance needs including those unique to Florida.
Robert Shinafelt - Commercial Risk Management Specialist
Ohio Representative
Rob is a Business Management graduate of Malone College in Canton, Ohio.
With over 30 years of experience in the insurance industry, he is licensed
in property and casualty as well as life and health lines of insurance.
Rob has pursued many continuing education courses to keep current
his knowledge of coverages vital to churches and related organizations.
He holds the Certified Professional Insurance Agent (CPIA) designation.
Brent Styan - Commercial Risk Management Specialist
Pennsylvania, Maryland and New Jersey Representative
Brent has over 20 years experience in the insurance industry. Just prior to
joining the agency, Brent assisted a large denomination in the development
of their Risk Management Program. He earned a Bachelor of Business Administration
degree from the University of Georgia, and a Professional Management Certificate
from the Graduate School of Business at the University of Southern California-Los
Angeles. He attained the Associate of Risk Management (ARM) designation and is
licensed to write both property and casualty and life and health coverages.
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Service |
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Tracy Henry - Commercial Policy Services Specialist
Tracy joined the agency in 2003 with three years experience handling claims.
She is licensed in property and casualty and holds a Certified Insurance
Service Representative (CISR) designation.
Maliea Johnson - Commercial Policy Services Specialist
Maliea recently joined the agency in May of 2006 and brought with her six
years of customer service experience in the insurance industry. She is licensed
in property and casualty lines of insurance and has obtained her Certified
Insurance Service Representative (CISR) designation. She is currently pursing
her Certified Insurance Counselor (CIC) designation.
Peg Mantle - Commercial Policy Services Specialist
Peg joined the agency in March 2000 and is licensed in property and
casualty. She graduated from Bryant and Stratton Business School in
Buffalo, New York and continued her education at Clarion University
in Clarion, Pennsylvania. Peg has obtained her Certified Insurance Service
Representative (CISR) designation and she brought with her an excellent
knowledge of Customer Service with 10 years of experience. Her work
as church administrator for 5 years gives her a good understanding of
the needs of religious organizations.
Carmen McLaughlin - Commercial Policy Services Specialist
Carmen joined the agency in May 2005 and brought with her over 20 years
experience in Property and Casualty Insurance in both Personal and Commercial
Lines. She holds a Certificate in General Insurance and has obtained her
Certified Insurance Service Representative (CISR) designation.
Susan Nickel - Commercial Policy Services Specialist
Susan joined the agency in May 2005 and brought with her 35 years of
property and casualty insurance experience. She has completed the Insurance
Institute of America course in General Insurance and has obtained her
Certified Insurance Service Representative(CISR) designation. Susan
continually strives to provide the highest level of service possible to
each and every insured. Her knowledge and years of experience allow her
to expertly assist those seeking answers and provide them with a better
understanding of their insurance coverages.
Rebecca Pflum - Commercial Marketing Specialist
Rebecca joined the agency in August 2005 and brings with her several
years of customer service experience. She graduated from Lindenwood
University in 2004 with a Bachelor of Arts in Education. She is licensed
in property and casualty insurance and has obtained her Certified Insurance
Service Representative (CISR) designation.
Joanie Smith - Commercial Policy Services Team Leader
Joanie joined the agency in September 1995 and brought with her 23 years
of property and casualty insurance experience. She has completed the
Insurance Institute of America course in General Insurance and currently
holds the Certified Insurance Counselor (CIC) designation. Joanie keeps
up to date on changes within the industry and is keenly aware of the
many issues facing our customers in today's fast paced world. She is
always willing to impart her knowledge and experience to agents and
customer service personnel seeking answers to questions or problems,
thereby allowing them to provide a level of service that consistently
exceeds customer expectations.
Mary Tersteeg - Commercial Policy Services Specialist
Mary joined the agency in May 2000. She graduated from The University
of Minnesota, Duluth in 1987 with a Bachelor of Science in Business
Administration. Mary obtained her Certified Insurance Service Representative
(CISR) designation in 2003.
June Waddock - Commercial Policy Services Specialist
June joined the agency in December 1993 as a customer service representative,
bringing with her 14 years of customer service experience. She is experienced
in both personal and commercial lines of insurance. June completed her
Certified Insurance Service Representative (CISR) designation in November
of 1996.
Lesley Wardwell - Commercial Marketing Specialist
Lesley joined the agency in May 1998. She graduated from Southeast Missouri
State University in 1998 with a Bachelor of Science in Social Work.
Lesley holds both the Certified Insurance Counselor (CIC) and Certified
Insurance Service Representative (CISR) designation.
Charlie Wehmeier - Commercial Policy Services Specialist
Charlie joined the agency in December 2003 and has worked the past 20
years in the claims management field. She is currently licensed in property
and casualty lines of insurance and has her Certified Insurance Service
Representative (CISR) designation. She obtained her Bachelor of Arts
in Organizational Communications in 1995 and a Masters in Marketing
in 2000, both from Lindenwood University.
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©
2003 Lutheran Trust
All rights reserved.
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