Our valued customers,
We are closely monitoring the changing developments of COVID-19 (Coronavirus) with a focus on protecting the health and well-being of our employees, while also continuing to provide the high level of service to which you are accustomed.
After reviewing current recommendations from the Centers for Disease and Prevention (CDC), as well as national and local authorities, we are implementing a work-from-home policy for most of our team members. The remaining team members will work a rotational schedule, with part of their schedule in the physical office and the other part of their schedule from their home. This will allow our office to remain open, safe and operational for all of our team members.
Regardless from where our team members are working, we are well-equipped to continue meeting your insurance needs just as we have always done. Please know we are taking steps to minimize any disruptions, but do appreciate your patience and understanding should a technology issue arise or it takes us a little longer than usual to respond to your phone call or email. With a minimal number of team members working in the office each day, we will be working diligently to communicate your questions and/or concerns to your service representative so he/she can respond to you as quickly as possible. During this time, sending an email directly to your service representative would ensure the most-timely response.
We are taking these steps in an abundance of caution to ensure the safety of our team members and other business associates with whom we may interact. This is an unprecedented time for everyone, and we are navigating it together with a commitment to maintaining business operations and best-in-class service.
Please know you and your employees are in our thoughts during this difficult time. If you have any questions or concerns, don’t hesitate to reach out to us. We are here to help you!